Popular Services

All purchases of IT related hardware, software, and services must be reviewed by the Office of Technology Services (OTS) prior to purchase. Use this form to request an OTS review of products and services that you are considering or intend to purchase.

OTS reviews procurements for compatibility with both USM and institutional Information Technology security and architecture policies and standards. All procurements must also be reviewed by the Office of Procurement. Please contact them directly if you have not already engaged them in your process.

Need access to an application?

Have a technology-related need?

Report an issue with an enterprise software application (e.g. PeopleSoft, ImageNow or Salesforce)

Use this form to submit help requests, suggestions and feedback to the Office of Technology Services. Your suggestion will be handled by the OTS Call Center.

Having an issue with technology?

Use this form to request assistance for media and classroom needs.

Select this service for larger efforts requiring more than 100 hours from OTS resources or involves multiple groups at UB that requires coordination.

Supervisors will use this form to request technology items for an incoming employee.

Use this form to securely provide the Office of Human Resource at The University of Baltimore.

Need OTS to help with improving an enterprise software/technology or business process?
Or have a question about an enterprise software function or process?

Problems with Zoom or Panopto Software

Need changes to the web site, be granted access or receive training?

A web-based tool used for collaborating on documents and projects. Document collaboration functionality includes document workflow, document versioning, and document check-out.

We inspire solutions and creative approaches to institutional challenges through data collection, research and analysis.

Need help with creating or modifying a report or query?

Request UBalt website and/or MyUBalt Portal updates, questions and issues

Submit this request form if you need access to the local administrator account on your OTS device. This request requires supervisor, executive and OTS approval.

Request the deletion of a SharePoint/Teams site.

Submit files securely to the UBalt Law Clinic.

This service is a request for single sign-on (SSO) to be setup for a new application.

Have questions about Workday?

Are you experiencing issues with Workday?

Having issues related to Media, Lab, Teaching Lab, or Classroom issues on campus?

Submit an enhancement request with the Workday team.