Popular Services

Submit an issue to OTS.


Have a technology-related need?


All purchases of IT related hardware, software, and services must be reviewed by the Office of Technology Services (OTS) prior to purchase. Use this form to request an OTS review of products and services that you are considering or intend to purchase.

OTS reviews procurements for compatibility with both USM and institutional Information Technology security and architecture policies and standards. All procurements must also be reviewed by the Office of Procurement. Please contact them directly if you have not already engaged them in your process.


Use this form to submit help requests, suggestions and feedback to the Office of Technology Services. Your suggestion will be handled by the OTS Call Center.


Supervisors will use this form to request technology items for an incoming employee.


Are you experiencing issues with Workday?


Having an issue with technology?


Report an issue with an enterprise software application (e.g. PeopleSoft, ImageNow or Salesforce)


Technology loans are available for students to assist with online educations. Loans to students are granted by semester on a first come first serve bases.


Request UBalt website and/or MyUBalt Portal updates, questions and issues


Select this service for larger efforts requiring more than 100 hours from OTS resources or involves multiple groups at UB that requires coordination.


Need help with creating or modifying a report or query?


Need OTS to help with improving an enterprise software/technology or business process?
Or have a question about an enterprise software function or process?


Need changes to the web site, be granted access or receive training?


Submit this request form if you need access to the local administrator account on your OTS device. This request requires supervisor, executive and OTS approval.


Do you need assistance from OTS Users Support Group


Having issues related to Media, Lab, Teaching Lab, or Classroom issues on campus?


A web-based tool used for collaborating on documents and projects. Document collaboration functionality includes document workflow, document versioning, and document check-out.


Use this form to securely provide the Office of Human Resource at The University of Baltimore.


We inspire solutions and creative approaches to institutional challenges through data collection, research and analysis.


Law students use this form to securely upload files with personal information requested by the Office of Law Admissions.


Request new departments, data changes and department reorganization.


Use this form to request assistance for media and classroom needs.


Submit a business process or problem for an effectiveness and efficiency review with possible technology solutions.