Adding Shared Email Account to Outlook

You can try the quickest method first:
 

Quick Method (Web Outlook)

  1. Right-click on Folders

  2. Select Add shared folder or mailbox

  3. Enter the shared mailbox name

If that does not work, please follow the instructions below based on your device:


Uploaded Image (Thumbnail)

 

Windows (Outlook Desktop)

  1. Open Outlook

  2. Click File → Account Settings → Account Settings

  3. Select your email account, then click Change

  4. Click More Settings

  5. Go to the Advanced tab

  6. Click Add

  7. Enter the shared mailbox email address

  8. Click OK → OK → Next → Finish → Close

Outlook Web (Office 365)

  1. Go to Outlook via MyUB or portal.office.com

  2. Click your profile icon (top right)

  3. Select Open another mailbox

  4. Enter the shared mailbox email address

  5. Select Open

Mac (Outlook)

  1. Open Outlook

  2. Click Tools → Accounts

  3. Click + → Open Shared Mailbox

  4. Search for the mailbox and click Add

  5. Close the window

Please let us know if you have any issues or if the mailbox does not appear after completing these steps.

Thank you,
OTS Call Center

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