EverFi/Title IX Training Help

Student/Employee (Trainee) Help

• Logon Issues
  • EverFi uses UB SSO. If receiving incorrect username or password message, refer to OTS Call Center or Password Reset page.
  • If receiving error message that it's not available, they have not yet been loaded into EverFi:
    • Incoming students get access appoximately 24 hours after they are admitted. Students still not in EverFi after expected wait, refer to the Office of Student Support.
    • New employees are sent to EverFi weekly. If they are missing in EverFi after that timeframe, refer to HR.

• Doesn't have assignment (user can logon but doesn't have the expected assignment)
  • Students receive their required Title IX/Sexual Assault Prevention assignment the night after their EverFi account is created. If they have been able to logon EverFi for more than a day but don't have an assignment, please refer them to the Office of Student Support.
  • Students who want the optional training courses can submit a request here.
  • Any employee expecting to have an active Title IX assignment should contact HR.

• Student has Title IX hold but believes they completed the training
  • Title IX registration holds are removed from a student's account within 4 hours after they complete their assignment.
  • Refer to the Office of Student Support who will logon EverFi to check the student's training status.

• Employee believes the Title IX training assignment is erroneous
  • Refer to HR.

• Trouble launching or progressing in the training
  • EverFi provides technical support for the tutorials. Refer them to EverFi's 24/7 support.

UB EverFi Admin Contacts

• EverFi Contract Owner: Anita Harewood, Office of Government and Public Affairs
• Support cases can be opened with EverFi through the dashboard help menu.
• API/Web Services changes should be submitted to OTS.