Docking Station Reset

Instructions for a user to reset docking station and run updates to troubleshoot peripheral issues.

Troubleshoot Docking Station Issues in Windows 11

Overview

If you experience issues while using your docking station, follow these steps to reset the dock, install Windows updates, and test the affected function again.

Step 1: Reset Your Docking Station

1. Unplug the docking station's power adapter from the power outlet.
2. Wait 10 seconds.
3. Plug the power adapter back into the outlet.

Step 2: Check for Windows Updates

1. Press Windows key + I to open Settings.
2. Select Windows Update in the left pane.
3. Click Check for updates.
4. Download and install any available updates.

Step 3: Restart Your Computer

Save your work and restart your computer to apply any installed updates. If Windows displays Restart now, select it when you are ready.

Step 4: Check for Additional Updates

After restarting, return to Settings > Windows Update and select Check for updates again. Install any remaining updates and restart again if prompted.

Step 5: Test Again

Once the updates are complete, try the task or function that was not working to see whether the issue is resolved.

Need Help?

If the issue continues or you cannot complete these steps, contact the OTS Call Center. Include a description of the issue, any error messages, and the troubleshooting steps you have already completed.

• Email: callcenter@ubalt.edu
• Phone: 410-837-6262