Restoring Folders

This will assist users in restoring previous versions of folders if something was deleted or is having issues.

Restore a Deleted File or a Previous Version

Overview

If a file was accidentally deleted or changed, you may be able to recover it using Restore previous versions in Windows File Explorer. Recovery depends on whether previous versions are available for the folder.

Instructions

1. Open File Explorer and locate the folder that contains, or previously contained, the file.

2. Right-click the folder and select Restore previous versions.

3. Select an available version with the date and time you need. To recover a deleted file, choose a version from before the file was deleted.

4. When available, click Open to review the selected version. If you only need one file, copy it to another location and check its contents before replacing any current file.

5. To restore the entire folder, click Restore. Review any confirmation message before continuing.

Illustrative examples; your screen and available versions may differ.

Important Information

• Restoring an entire folder may replace current files with older versions. Save copies of any current files you need to keep before restoring.
• Restoration time depends on the size and amount of data being recovered. Allow extra time for larger files or folders.
• If no previous versions are listed, this recovery method is not available for that folder.

Need Help?

If no previous versions are available, the restoration does not produce the expected results, or you need assistance, contact the OTS Call Center.

Include the file name, folder location, and the approximate date and time before the file was deleted or changed.